At Two Navy Lane, we understand that our clients lead full, fast-paced lives. They come to us not only for beautiful and functional interiors—but for the peace of mind that comes from knowing every detail is being expertly managed. That is why we have created a seamless, concierge-level experience that not only involves our Founder and Principal Designer but your own dedicated, Client Experience Manager, as well. We are ensuring that from the first conversation to final installation, every step is thoughtfully handled.
A Streamlined Start
Whether you find us through a referral, social media, Google, or a visit to twonavylane.com, the process begins the moment you reach out. We respond promptly to schedule a discovery call with our Founder and Principal Interior Designer, Stacey. This conversation is where we begin to understand your project goals, your style, and most importantly your lifestyle.
If we feel your project is a great fit, we will schedule an initial consultation where we dig deeper. We learn how you live, what you love, and how you want your space to feel. We discuss preferences in color, materials, textures, shapes, and artwork, as well as any unique needs such as special considerations or routines. We also refine the scope of work and gather the information needed to draft your custom design agreement. After, we will gather on Zoom to discuss the scope of work and review your design
agreement.
Your Dedicated Guide
Once the design agreement is signed, our Client Experience Manager steps in to ensure the rest of your journey is effortless. You will receive a clear project roadmap and schedule, with design meetings typically set six to eight weeks out. A second design meeting (should revisions be needed) is scheduled about four weeks after the first.
During this time, our team is working behind the scenes on product sourcing, specifications, drawings, specifications and renderings. We prepare comprehensive documentation for our trusted trades and contractors to ensure seamless implementation.
We know that working with trades, sourcing furnishings, managing construction, and making hundreds of design decisions can be overwhelming. Our Client Experience Manager acts as your point of contact for items like—communicating updates, and making sure everything runs smoothly. For any design or trade related items, your Principal Designer is there to guide you every step of the way. You’ll never wonder where things stand or who to contact because we’re right there with you from concept to completion. Our goal is to give you back your time while delivering a space that is fully aligned with your lifestyle and aesthetic.
Thoughtful Touchpoints Along the Way
We believe great design is about more than how a space looks, it’s about how it makes you feel. That is why we have woven small but meaningful gestures throughout the journey.
During your design meetings, we love to surprise you with a thoughtful gift tailored to them. When your space is complete (after a white-glove installation and styling process) we walk you through the grand reveal of your finished home or office. Once photography is scheduled and complete, we will present a gift to commemorate the transformation. Although your design journey officially wraps up, our relationship continues through friendship, future projects, and referrals.
Ready to Begin Your Own Design Journey?
Interior design is about more than beautiful spaces; it’s about a beautiful experience. At Two Navy Lane, we have designed our process to ensure you feel cared for, informed, and excited from start to finish.
If you are looking for a design experience where every detail is handled with care, clarity, and intention, we would love to hear from you. Contact us to schedule your discovery call and take the first step toward a space that is not only beautifully designed, but thoughtfully implemented and delivered.
